Natural Chrysoberyl

Shipping and Returns

All Orders are processed within 1-2 Business days. Orders are not shipped or delivered on weekends or holidays

We have a 7-day return policy, which means contact us within 7 days of delivery and items must receive back to us within 30 days of delivery.

For more information please visit our policy section.

Import Taxes

Import Taxes & Duties

Orders shipped outside Australia may be subject to local import taxes, VAT/GST, or customs duties. These fees are determined by the destination country’s customs policies and are not included in the price displayed on our website.

• Australia: No additional fees for domestic orders.
• United States / United Kingdom / EU: Duties and import taxes may apply depending on value and category.
• Canada & Asia: May incur customs charges or local VAT/GST.

We ship all parcels with full insurance and required customs documentation for a smooth delivery experience.

✨ Need help?

For special arrangements, pre-paid tax support, or questions about your country's import regulations,
please contact us here. We're happy to assist with accurate information and a custom shipping solution.

To learn more about taxes and customs for your country, please visit our
Import Taxes & Duties page.

Lay‑by Plan

Lay‑by Payment Plan

We offer flexible lay‑by options to make owning your perfect gemstone easier. Secure your chosen gem today and pay it off over time.

• Deposit: 20% minimum upfront to reserve the stone.
• Payment Term: Up to 60 days (negotiable).
• Balance: Pay in full before shipment.
• No interest or hidden fees.

Once your lay‑by plan is confirmed, we’ll temporarily reserve the item and hold it securely until fully paid.

💬 Want to customize your plan?

For special payment arrangements, longer terms, or tailored schedules,
please contact us here. We’re happy to negotiate flexible options that suit your needs.

You can find full details on our
Lay‑by Terms page, or contact us for special arrangements.