Fast & Secure Shipping Worldwide

At Sapphire Pal, we ensure prompt delivery of our natural sapphires and gemstones to customers across Australia and around the globe. All orders are processed within 1–2 business days, excluding weekends and public holidays.

📦 Domestic Shipping (Australia)

• Australia Post Express: Free – Delivered in 2–3 business days
• FedEx Express: $25 AUD – Delivered in 1–2 business days

Note: Overnight shipping may be available in select locations. Please contact us for availability.

🌍 International Shipping

• Australia Post (Standard International): Free – Estimated 5–14 business days
• FedEx Express: $80 AUD – Delivered in 2–5 business days

If you require a custom shipping arrangement, please reach out before placing your order.

Shipment Confirmation & Tracking

Once your gemstone is shipped, we’ll send a confirmation email with your tracking number. You can monitor your delivery progress directly through the provided tracking link, which becomes active within 24 hours.

Customs, Duties & Taxes

For international deliveries, please note that Sapphire Pal is not responsible for customs charges or import taxes. These fees are determined by your country’s regulations and are the responsibility of the buyer.

Payment Methods

We offer a secure and flexible range of payment options, including:

• PayPal
• Visa / Mastercard / Amex
• Shopify Secure Checkout
• Google Pay & Apple Pay
• Bank Transfer (on request)

If you have specific payment requirements or need assistance, please contact us directly before placing your order.

Returns & Refunds

We accept returns within 30 days from delivery, provided you notify us within the first 7 days. Items must be in original, unworn condition and returned at the buyer's expense. For more information, visit our Refund Policy page.

Need Help?

We’re here to assist you every step of the way. Feel free to reach out via our Contact Page or use our live help chat.

Last updated: June 2025