What types of gemstones does Sapphire Pal offer?

Sapphire Pal specializes in natural and untreated gemstones, including sapphires from Ceylon (Sri Lanka), Australia, and Madagascar, as well as garnet, spinel, zircon, and more.

Are Sapphire Pal's gemstones ethically sourced?

Yes, Sapphire Pal is committed to ethically sourcing all gemstones directly from trusted miners and merchants, ensuring responsible and sustainable practices.

How can I verify the authenticity of a Sapphire Pal gemstone?

Each gemstone from Sapphire Pal comes with a certification of authenticity and detailed origin information, allowing you to verify its natural origin and untreated status.

Does Sapphire Pal offer custom gemstone orders?

Yes, Sapphire Pal offers custom orders and sourcing requests to help customers find the perfect loose gemstone for their needs.

Shipping policy

Shipping Policy

Sapphire Pal dispatches orders from Australia and offers secure shipping for both Australian and international clients. We carefully pack each gemstone or jewelry item to help ensure safe delivery, with tracking provided where available.

Our goal is to make buying natural gemstones online simple, clear, and secure, whether you are purchasing from Australia or overseas.

Ships from Australia

All ready-to-ship Sapphire Pal orders are dispatched from Australia. We are an Australian-based gem merchant established in 2014, serving clients locally and worldwide.

Processing Time

Most ready-to-ship gemstones are processed and dispatched within 1–2 business days after payment has been received and cleared.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next business day.

Custom jewelry, bespoke settings, resized pieces, special orders, lay-by orders, or items requiring additional preparation may require extra processing time. If your order is time-sensitive, please contact us before purchase.

Domestic Shipping within Australia

Sapphire Pal offers shipping within Australia using reliable tracked delivery services.

Australia Post Express: Free shipping within Australia, unless otherwise stated at checkout.
FedEx Australia: Available for selected orders at an additional cost, where offered at checkout.

Estimated delivery times shown at checkout or on product pages are estimates only and may vary depending on your location, carrier delays, public holidays, weather events, or other factors outside Sapphire Pal’s control.

International Shipping

Sapphire Pal ships worldwide from Australia. International clients can purchase with confidence knowing that orders are carefully packed and shipped using reliable delivery services where available.

Australia Post International: Free international shipping where offered at checkout.
FedEx / Express International Shipping: Available for selected orders at an additional cost, where offered at checkout.

International delivery times vary by country, customs processing, local postal networks, and courier availability. Any delivery estimate shown on the website is an estimate only and is not a guaranteed delivery date.

Urgent Delivery Requests

Need your gemstone sooner? Please message us via Live Help before purchase and we will do our best to assist with the fastest suitable delivery option available for your location.

Urgent shipping may not be available for all countries, regional areas, custom jewelry orders, lay-by orders, or items requiring extra preparation. We recommend contacting us before placing your order if timing is important.

Customs Duties, VAT, Import Taxes & Local Charges

For international orders, customs duties, VAT, import taxes, government charges, brokerage fees, or other local charges may apply depending on your country’s import rules.

These charges are set by your country’s customs authority or local government and are separate from Sapphire Pal. Where applicable, these costs are the buyer’s responsibility.

If you have concerns or questions about possible import taxes, VAT, customs duties, or additional delivery-related charges, please contact us via Live Help before purchase. We are happy to guide you and discuss the best possible arrangement for your order.

Tracking & Insurance

Where available, orders are shipped with tracking so you can follow the progress of your delivery.

Sapphire Pal uses secure packing and insured shipping options where applicable to help protect your order during transit. Tracking details will be provided once your order has been dispatched.

Delivery Delays

Sapphire Pal is not responsible for delays caused by customs inspections, courier delays, postal disruptions, weather events, incorrect delivery details, local delivery issues, public holidays, or other events outside our control.

If your parcel appears delayed, please contact us and we will do our best to assist with tracking or carrier follow-up.

Incorrect Shipping Details

Please ensure your shipping address, email address, and phone number are correct before completing your order.

Sapphire Pal is not responsible for delays, failed delivery, return-to-sender costs, or lost parcels caused by incorrect or incomplete shipping details provided by the customer.

Signature, Safe Delivery & Collection

Some orders may require a signature on delivery or may be held for collection depending on the carrier, destination, order value, or security requirements.

Please follow the carrier’s instructions once your parcel is in transit. If a parcel is not collected or delivery is missed repeatedly, additional carrier charges or return shipping costs may apply.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact Sapphire Pal as soon as possible with clear photos of the packaging and item received.

If a parcel appears lost in transit, we will assist with carrier follow-up where possible. Investigation times depend on the carrier and destination country.

Contact Us Before Purchase

If you need urgent delivery, have questions about customs or import taxes, or would like help choosing the best shipping option, please contact Sapphire Pal via Live Help before placing your order.

We are happy to assist with gemstone details, extra photos, videos, shipping questions, import tax concerns, and choosing the right delivery option for your location.

Contact: pete@sapphirepal.com