Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you must contact us within 7 days of delivery, and items must be received back within 30 days.
To be eligible for a return, your item must:
- Be in the same condition you received it
- Be unworn or unused
- Be in its original packaging
- Include the receipt or proof of purchase
To start a return, contact us at pete@sapphirepal.com. We will send instructions on how and where to send your package. Items sent back without a return request will not be accepted.
You can always contact us for any return questions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
Exceptions / Non-Returnable Items
We do not accept returns for custom or personalized items. Contact us with any questions about your specific item.
Exchanges
The fastest way to get a replacement is to return the item, and once accepted, purchase the new item separately.
Refunds
We’ll notify you once we’ve received and inspected your return. Approved refunds will be issued to your original payment method. Please allow a few days for your bank or card provider to process the refund.
