At Sapphire Pal, we specialize in authentic gemstones only. Our collection includes a wide variety of sapphires and other high-quality gemstones, ensuring you receive genuine products.
You can purchase items directly from our website. Simply browse our shop, select the items you wish to buy, add them to your cart, and proceed to checkout to complete your order.
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure a smooth transaction.
We provide certification for all our gemstones, ensuring that each stone is verified for quality and authenticity. We encourage you to review the certification details included with your purchase.
All orders are shipped with insurance to ensure that your gemstones arrive safely. We take great care in packaging to protect your purchase during transit.
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-2 business days, with delivery times ranging from 3-10 business days depending on the destination.
No, we are transparent about our shipping costs. The total shipping fee will be displayed at checkout, and there are no hidden fees. Insurance for your shipment is included in the shipping cost.
Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your shipment in real-time.
If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund. You need to inform us within 7 days of the delivery to initiate the refund process. The item must be in its original condition and packaging to be eligible for a return.
To initiate a return, please contact our customer service team through our website. Provide your order number and they will guide you through the process.
Yes, items that have been customized or altered in any way are not eligible for return or exchange. Additionally, certain clearance items may have specific return restrictions.
Yes, If you wish to exchange a gemstone for a different one, please contact our customer service for assistance.
You can reach our customer service team via email or by phone. Our contact information is available on our website, and we are here to help you with any questions or concerns you may have.
Frequently asked questions
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